Privacy Policy
Last updated: Feb. 4, 2025
This Privacy Policy describes how Lancaster Village Flower Co. (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.lancastervillageflowerco.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Contact details, including your name, address, phone number, and email.
Order information, including billing and shipping addresses, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security purposes.
Customer support information, including the information you choose to include in communications with us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:
Device information, browser information, and network connection details.
Your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
Companies that support our Site and Services, such as Squarespace.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process payments and fulfill your orders.
Marketing and advertising partners, who help us deliver advertisements and measure their effectiveness.
Cookies
Like many websites, we use Cookies on our Site to power and improve our Services. These Cookies help us remember your actions and preferences, run analytics, and better understand user interactions. You can manage your cookie preferences through your browser settings.
How We Disclose Personal Information
We may disclose your personal information under the following circumstances:
With vendors and third-party service providers who perform services on our behalf (e.g., IT management, payment processing, fulfillment, shipping, and data analytics).
With business and marketing partners to provide services and advertise to you.
To comply with legal obligations or respond to valid legal requests.
As part of a business transaction, such as a merger or acquisition.
Children’s Data
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.
Security and Retention of Your Information
We implement security measures to protect your personal information; however, no security system is impenetrable. We retain your personal information as long as necessary to fulfill our Services and legal obligations.
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
Right to Access / Know – Request access to the personal information we hold about you.
Right to Delete – Request deletion of your personal information.
Right to Correct – Request correction of inaccurate personal information.
Right to Withdraw Consent – Withdraw consent where applicable.
Right to Opt-Out of Marketing – Manage communication preferences and opt-out of promotional emails.
To exercise your rights, please contact us at the details provided below.
Contact
If you have any questions about this Privacy Policy or our data practices, please contact us at:
📧 Email: inquiries@lancastervillageflowerco.com
📍 Address: 11 W Main St, Ste. 600, Lancaster, NY 14086, US
By using our Services, you acknowledge that you have read and understood this Privacy Policy.